Build a patient-facing companion app
Connect an approved patient authorization journey to the records your experience needs, with clear handling of unavailable data.
The useful outputA patient access flow and resource-level capability map.
For mobile health products connecting to Epic customers
Connect the app to the chart. Keep the patient context right.
Bring supported Epic information into your patient or clinician mobile experience. We work through authorization, account linking, session behavior and customer-specific capabilities before treating a sandbox connection as a production integration.
Scope your Epic mobile integrationDigital health companies building native or cross-platform applications for organizations using Epic.
Inside the workflow
- 01Launch
Approved app entry and user identity
- 02Authorize
Supported SMART flow and granted scopes
- 03Use context
Correct patient, encounter and permitted data
- 04Return safely
Expired sessions, reauthorization and logout
Illustrative workflow · scope tailored to your environment
Start with the real problem
A token is only the beginning of a usable mobile integration.
Real users switch accounts, lose connectivity, return from another application and leave sessions open on shared devices. An integration needs to preserve the right patient context through those transitions. We validate the intended launch environment and Epic customer configuration instead of assuming that one demo tenant represents every deployment.
Your starting point
Different situations.
A deliberate scope for each.
Support a clinician’s mobile task
Design how the clinician enters the app, acquires context and completes the permitted task without carrying stale context into another patient session.
The useful outputA reviewed launch and context-management specification.
Move beyond a working sandbox
Turn test credentials and sample data into customer-specific onboarding, security review and production validation.
The useful outputA deployment readiness register with owners and evidence.
The Engineering Engagement
Here is what
we can take on.
Workstreams are selected around your priorities. Each comes with an output your team can inspect, test and own.
Capability and access discovery
Identify the Epic customer, application role, supported APIs, resource coverage and permitted read/write operations.
SMART authorization
Implement the supported authorization flow, redirect handling, session binding and granted-scope checks for your client type.
Mobile session design
Handle app backgrounding, connectivity loss, expired tokens, logout and changing user or patient context.
Product data mapping
Preserve source identifiers, status and dates. Distinguish missing access from no available clinical information.
Production onboarding
Prepare configuration, test evidence and support ownership for the actual customer environment.
Expertise is in the decisions
Resolve these before
they become rework.
MyChart is not a universal third-party app entitlement
The desired patient entry point and any embedding or launch experience require customer and vendor confirmation. Do not assume that access to one API grants access to every Epic mobile surface.
Read support does not imply write support
Validate each intended operation. A product that reads observations cannot assume it can create an order or update a chart using the same permission set.
Mobile storage deserves an explicit policy
Choose what may be cached, for how long and under which protection and logout behavior. Keep credentials and patient payloads out of analytics and crash reports.
A clear engagement also has clear boundaries.
Customer approval remains a dependency
We do not control Epic customer approvals, licensing or production access. These are explicit dependencies in the delivery plan.
No implied Epic endorsement
This is an independent integration engineering offering. Vendor names identify the systems involved, not a certification, affiliation or universal capability guarantee.
From discussion to delivery
Visible progress.
Reviewable at every step.
- 01
Define one mobile use case
Agree the user, entry point, required information and supported customer environment.
- 02
Validate authorization and data
Test the supported flow and representative resource coverage.
- 03
Build the mobile lifecycle
Handle context, session changes, connectivity and permitted actions.
- 04
Qualify the deployment
Review security, customer configuration and end-to-end acceptance evidence.
Start with discovery, a defined build, or a focused modernization.
We agree the scope, dependencies, acceptance criteria and commercial model before implementation. Your existing team can stay involved throughout.
Find the right starting point ↗Can you integrate a React Native or native mobile app?
We can assess the client architecture and supported authorization pattern for the intended Epic workflow. The language or framework does not remove customer-specific access requirements.
Will our app work with every Epic customer?
Not automatically. API availability, configuration, permissions and onboarding must be qualified for each intended deployment.
Can the app write information back to Epic?
Only where the specific operation is supported and authorized. We confirm the capability and validate the receiving workflow rather than inferring write access from read access.
Do you replace MyChart?
No. We build the agreed third-party application workflow. Whether it complements or connects with a particular patient-portal experience depends on supported interfaces and customer approval.
A useful first conversation
Scope your Epic mobile integration.
Tell us what exists today, who uses it and where the workflow breaks. We’ll discuss the scope, access dependencies and the next practical step.
Come with context. Leave with a clearer direction.
Prefer to contact the team directly? ↗A product overview and a de-identified workflow are enough to start. No patient records or credentials are needed.
Thank you. Your enquiry has been received. Our team will review your requirements.
Standards and reference material
These are independent reference sources, not endorsements. Applicability, platform access and current requirements are confirmed for your project.